Requests, approvals, processes, answers and AI agents, for every department. Here is how each part works.
Every request, incident and question is one record. Each department works its own inbox, with the conversation, internal notes and AI drafts in one place.
Hi, since I changed my password on Monday the VPN won't connect. I've already restarted my laptop.
Third one this week after a password change. Unlocking fixed the other two.
Rules send each request to the right department and group, and every request shows how much time is left.
| Priority | First reply | Resolve |
|---|---|---|
| Urgent | 1 h | 4 h |
| High | 4 h | 1 working day |
| Normal | 1 working day | 3 working days |
Business hours: Mon–Fri 8–17, public holidays off
Employees start services from one catalog, grouped by what they need rather than by department. Each item is a form you build, and it can start a journey.
HR checks the contract, then IT, Facilities and Finance get everything ready for the first day.
Processes that cross departments, like onboarding, offboarding and contract changes. Steps run in parallel or in order, and each is done by a person, an AI agent, a vendor or an API call.
Agents prepare the order and the badge request. A person checks and sends them.
| Step | Status | |||
|---|---|---|---|---|
| Start | ||||
| Fill in the onboarding formSent on 20 Oct | Done | |||
| Approve | ||||
| Check the contractApproved on 21 Oct | Done | |||
| In parallel | ||||
| Create accounts in Entra IDAccount created | Done | |||
| Order a laptop and a phone | ||||
| Register an access badge | ||||
| Deliver the badge | ||||
| Set up payroll and the cost centre | ||||
| First day | ||||
| Get the desk readyDue 3 Nov | Not started | |||
| First-day checklistDue 3 Nov | Not started | |||
Articles your teams write, versioned and published to the right audience. Nitoa AI answers from them and shows its sources.
Unlock your VPN account in the self-service page, then log in again with your new password. If it still fails after 5 minutes, ask IT.
From 2 articles
Nitoa AI is the assistant everyone talks to. Each department also has its own agent that does that department's routine work, at the level you allow. Agents also work in business systems such as SAP, Workday or Salesforce.
| Agent | May | On |
|---|---|---|
| Nitoa AI | Draft | |
| IT agent | Act with approval | |
| Facilities agent | Autonomous | |
| Finance agent | Draft |
Every action is logged and can be undone. Switch an agent off and it stops at once.
Agents don't stop at the service desk. They read and update the systems your business runs on, such as SAP, Workday or Salesforce, so customer service and sales answer from real orders, stock and accounts.
| Action | Status |
|---|---|
| Checked order 40213 and told the customer it ships on ThursdaySAP · Customer Service agent | Done |
| Logged a complaint on the customer's account and opened a returnSalesforce · Customer Service agent | Done |
| Opened sales order 40219. The pick list prints when the stock arrives.SAP · Sales agent | Waiting |
| Ran a credit check on a new customer and suggested a €20,000 limitSAP · Finance agent | Needs approvalMia |
| Prepared a 4% price change for coffee beans from 1 DecemberSAP · Sales agent | Needs approvalRoni |
| Suggested 3 purchase orders from demand and stockSAP · Purchasing agent | Needs review |
| Wrote the service report from 2 jobs and 4 spare partsSAP · Service agent | Done |
| Updated Noa's start date to 3 NovemberWorkday · HR agent | Done |
Connect your shared mailboxes and requests keep arriving the way they always have. Replies go out from the same address.
| Address | Status |
|---|---|
| it@yourcompany.com | Connected |
| hr@yourcompany.com | Connected |
| facilities@yourcompany.com | Connected |
One place for employees to ask, find answers and follow what they asked for, in your organisation's colours.
A subcontractor finishes one task through a link. No account and nothing else to learn.
Roni asked you to complete one task. You don't need an account. This link opens only this task and works for 7 days.
A directory of employees, customers and vendors, and a workspace for each department with its own team, roles and settings.
| Name | Type | Status |
|---|---|---|
| Noa | Employee | Starting |
| Roni | Employee | Active |
| Eija | Employee | Active |
| Seppo | Employee | Active |
| Kiki's Delivery | Vendor | Active |
Leave your work email and the size of your organisation. We'll write to you when there's a place for yours.